All reservations made till 28 December 2019 will be accounted for, with your new membership tier and earn rate reflected on 1 January 2020.
If you’ve made reservations on 29, 30 and 31 December, and are short of a few reservations to climb up a tier, your new membership tier and earn rate will not be reflected on 1 January 2020.
Your new membership tier and earn rate will only be updated on 1, 2 or 3 January 2010 depending on when you make your reservations, following the 72-hour window for reservations to be successfully recorded as fulfilled.
If you’ve made reservations on 1, 2 or 3 January 2020 before your new membership tier and earn rate is reflected, you will be earning Chope-Dollars based on your old membership tier.
Yes! You are rewarded with Chope-Dollars exclusively when you sign in to your Chope account and make a reservation on the Chope app or via www.chope.co!
Earn Chope-Dollars when you make reservations via www.chope.co or the Chope App! You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars. Redeem Chope-Dollars for dining and other lifestyle rewards from your Chope app!
Yes. Chope-Dollars expire according to the dates they're earned. You may refer to the timeline below for a full breakdown of the Chope-Dollars expiration logic. Otherwise, you may view a summary table of your Chope-Dollars and their corresponding expiry dates here.
No. To get awarded Chope-Dollars, you must be signed in to your Chope account when you make a reservation.
Yes. But you're encouraged to create and account and sign in to receive those awesome Chope-Dollars. You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars.
Yes, and we encourage you to do so! Each Chope user has a unique referral link which can be found in the their profile within the Chope app. Click on "Refer New Diner, Earn $" to share your referral link with friends and family. Do note that referrals are only successful once referees sign up for a new Chope account.
New diners (referees) will receive additional 200 Chope-Dollars from signing up via the referral link when the first reservation has been fulfilled. Reservations must be made via the Chope app or Chope Website and Chope-Dollars will be credited within 72 hours from the date of dining.
The referrer will receive 300 Chope-Dollars after the referee has successfully completed his/her first reservation via the Chope App or Chope Website.
Chope audits all reservations and reserves the right to suspend any Chope account if we detect atypical fraudulent behaviour.
RESERVATION
You would have received a Reservation Confirmation email. Follow the link to edit or cancel your reservation. Alternatively, you can edit or cancel your reservations from the Chope app as well. If you have installed the Chope App, your reservations should also be consolidated within your profile.
Restaurants who have signed up for this feature will be able to trigger a call/SMS to your mobile phone. This call/SMS serves as a reminder for an upcoming reservation at the restaurant. Kindly follow the instructions in the call or SMS for acknowledgement.
Yes, you may and you will still earn Chope-Dollars as long as you are logged into your registered Chope account!
Yes, you may but the subsequent reservations have to be more than 1 hour apart from the previous reservation.
Definitely! Upon arrival, please let the restaurant know the name the reservation was made under.
Each restaurant on Chope submits their agreed online quota to Chope. This online quota dictates how many diners will be allowed to make a reservation via Chope. Once the online quota is reached, Chope’s online reservation for the restaurant will be automatically closed. The online quota may not be reflective of the restaurant’s actual total seating capacity. In situations like this, we would recommend to contact the restaurant directly to make the reservation.
Chope offers 24/7 online reservation services. We do not provide reservation services via phone calls, emails, text, Facebook messenger, etc.
Yes, you can! Chope is available in the following cities, Bali, Jakarta, Bangkok, Phuket, Shanghai, Hong Kong, and Singapore. You will earn Chope-Dollars for making reservations in the different cities. However, for Shanghai, please create a separate Chope account.
You'll receive an email after you attend your reservation. Click on the star rating to open the review form, which will be valid for 7 days from the date you receive the email.
You can also find entrances on our Homepage and links to the review form under 'Past Reservations' on the 'My Reservations' page on the Chope app or website.
The feature is currently in Beta Mode and currently does not allow any edits or deletion.
Include details about the restaurant's food, service, atmosphere, and overall experience. Mention specific dishes you enjoyed or any outstanding staff members.
By including these elements in your review on Chope, you can help other users make informed decisions about where to dine and contribute to a thriving restaurant review community on the platform.
Your reviews will be viewed by restaurants who will be able to contact you for further feedback and service recovery.
Your ratings and recommended dishes will be aggregated together with that of other diners'. Together with text reviews, this information will be displayed in the restaurant's listing.
CHOPE-DOLLARS & REDEMPTION
Chope-Dollars will appear in your Chope account within 72 hours from the dining date.
Chope-Dollars are only awarded when reservations fulfil the following criteria:
Reservations must be made via the Chope website or app.
Diners must be logged into their Chope account when the reservation is made.
Diners must attend the reservation.
In the event restaurants dispute diners' attendance, the diner may be required to provide proof of dining in the form of a time and date-stamped receipt. Should neither parties be able to verify the genuinity of the reservation, Chope will make the final call for the reinstation of the reservation.
All inquiries regarding Chope-Dollars must be submitted via email to our customer support team within 14 days after the reservation date in order to be considered for a review by Chope. To expedite the process, please attach a proof of dining (i.e. receipts) in the email.
Chope-Dollars are only awarded when reservations fulfil the following criteria:
Reservations must be made via the Chope website or app.
Diners must be logged into their Chope account when the reservation is made.
Diners must attend the reservation.
The value of Chope-Dollars earned for each reservation will be stated when you make your reservation via the Chope website or app. This can alternatively be referenced in your reservation confirmation email.
Chope reserves the right to deduct any Chope-Dollars that might have been credited to your account for bookings that also involved discounts, deals and rewards from other platforms and portals.
Under the Profile tab, select “Chope-Dollars Balance” and scroll down to view all rewards. Tap to redeem your preferred reward.
Your restaurant dining vouchers/Discount Code will be emailed to you instantly.
For Krisflyer redemption, KrisFlyer miles will be credited to the diner's KrisFlyer account within 30 working days.
Use Chope-Dollars to redeem dining and lifestyle perks, KrisFlyer miles, and many more! To view your options, please download the Chope App!
Chope-Dollars issued for reservations made in Singapore, Hong Kong, Jakarta, Bali, Phuket and Bangkok can be redeemed for rewards in any of these cities.
Chope-Dollars issued for reservations in Shanghai and Beijing can be redeemed for rewards in either of the cities.
KrisFlyer miles will be credited to the diner's KrisFlyer account within 15 working days from the date of submission. Please note that only KrisFlyer members can redeem for KrisFlyer miles. You are required to provide your surname, forename and KrisFlyer Membership number as per your KrisFlyer account. Successful redemptions of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope.
KrisFlyer miles can only be redeemed via the Chope app.
Each membership is only eligible for one redemption of KrisFlyer miles per month.
Miles will be credited into your KrisFlyer account within 15 working days after your conversion request.
Members are responsible for any delays caused by the submission of inaccurate details.
Successful redemption of Chope-Dollars to KrisFlyer miles by diners are non-refundable and non-reversible by Chope.
Suspicious redemptions will be flagged out and Chope will make the final decision on the effectivity of these redemptions. Chope reserves the right to change these T&Cs at any time without prior notice.
CREDIT CARD
Authorisation hold is the practice of verifying electronic transactions initiated with a debit card or credit card and rendering this balance as unavailable for one to use until the ‘Hold’ has expired. One is not charged for any amount at the time of initiating a credit card authorisation hold. Holding period may last up to 30 days.
This feature is implemented upon the restaurant’s request for discouraging no-shows or last minute cancellations. The restaurant may implement a credit card authorisation for reservations on a daily basis or on special occasions like Valentine’s Day, Mother’s Day, Christmas, etc. Kindly check the specific restaurant page for more information.
The credit card authorisation amount is set by the restaurant. The same applies to the cancellation policy. Varying restaurants have different cancellation policies -- kindly review them before submitting your credit card details and confirming your reservation.
No. You will only be charged in the event of a no-show or cancellation within the premise of the restaurant’s defined cancellation policy.
Kindly contact the restaurant directly as only the restaurant will be able to assist you on this. Chope only facilitates the process of passing the diner’s credit card information to the respective restaurant’s payment gateway. Chope does not hold diners’ credit card details in this process.
DEALS - VOUCHER OVERVIEW
Each restaurant has its own preferred redemption method. Please check with the restaurant before redeeming.
There are several ways to utilize your vouchers:
1. Launch the Chope app and log into your Chope account. Tap into your Profile tab and select ‘My Vouchers’.
Select the restaurant and quantity of vouchers that you want to redeem for. Tap on “Proceed” to continue.
Make sure a staff is present with you to verify the redemption. Read and agree to the Terms & Conditions by checking the boxes and slide to redeem your voucher.
After swiping to redeem the vouchers, scanning of QR codes will be required to complete the redemption process for selected restaurants. Please check with the staff for the restaurant's QR code.
2. Present your voucher’s QR code to the restaurant staff to scan the voucher. To access your voucher’s QR code, tap on “View QR” after selecting the voucher you wish to redeem. You may also access the QR code via the voucher confirmation email received.
Alternatively, print out the voucher containing the unique voucher code and present it to the restaurant host before ordering. (Please check the voucher’s Terms of Use to identify restaurants who require hardcopy vouchers.)
Find out more with a step-by-step guide about dining voucher redemption here.
Open your ‘Profile’ tab in the Chope app and select ‘My Vouchers’. Choose the desired restaurant and tap into the voucher to view more details.
All orders and past redemptions will be shown in the ‘View Activity’ page.
Sure! Vouchers from Deals are transferable, please feel free to forward the voucher to your friends or family.
Yes, vouchers from Deals are cash vouchers, that can be used to offset the entire bill, after service charge.
If you have used the same email address as your Chope account to purchase the vouchers and have verified the email address, please check your Chope app. To access your vouchers, tap into your Profile tab and select ‘My Vouchers’.
Alternatively, check your junk mail, or the "Promotions" tab in your email account.
If you require our assistance to look up your order, please drop us an email at buyhk@chope.co with the following details:
Your Full Name
Email Address
Contact Number
Last 4 digits of the card used for purchase
PURCHASE & REDEMPTION
Yes. This is to ensure that the redemption process is being verified and that you, as a diner, will be entitled to receive the discount/promotion from the redeemed vouchers.
Please note that refunds are not allowed once the vouchers have been redeemed.
The red dot beside the date indicates that the voucher is only valid for the specific timing(s) stated. Tap into the voucher to view more details on the redemption restrictions.
All redemptions will be shown on the 'View Activity' page. Select your ‘Profile’ tab in your Chope app, tap into ‘My Vouchers’ and you will be able to find ‘View Activity’ on the top right hand corner of the page.
Please seek assistance from the staff for the restaurant’s QR code.
To access your voucher’s QR code, tap on “View QR” after selecting the voucher you wish to redeem. You may also access the QR code via the voucher confirmation email received.
A voucher’s QR code is the QR code sent to your email address upon your voucher purchase. You can find it in your email or the Chope app.
A restaurant’s QR code is found in the restaurant and you would only need to scan this if the app prompts you to do so. Please approach the staff to enquire about the restaurant’s QR code if necessary.
No. Only selected restaurants will require diners to scan their QR codes. If required, the app will automatically prompt you to scan the QR code.
You can approach the staff at the restaurant to request for the restaurant code.
Vouchers from Deals are smart e-vouchers that combine all your purchases into a single code for your ease of reference, and you can use the same voucher code to redeem at the different restaurants. Each restaurant can only see and fulfill vouchers of their own restaurant when they key in the unique voucher code, so you do not have to worry about making a wrong redemption as the restaurant will be the one doing this process for you!
Vouchers from Deals are smart e-vouchers that combine all your purchases into a single code, and you do not have to use them all at once. Simply let the restaurant host know the number of vouchers you would like to use for your session and they can process accordingly. For your next visit, present the same voucher code to redeem your remaining vouchers!
Most restaurants do accept multiple vouchers in one sitting, but there are restaurants with stricter redemption policies in place. Kindly check the Terms of Use of your preferred restaurant vouchers before purchase.
Yes, both redeemed and purchased vouchers from Deals can be used together in one sitting. However, some restaurants have stricter policies in place regarding the number of vouchers that can be used – kindly check the Terms of Use of your preferred restaurant vouchers prior to your redemptions and purchases.
As multiple vouchers can be purchased in one order, you have the choice to decide on the number of vouchers to be used during each dining session. You may use the remaining unused vouchers for your next visit.
For example, if you have pre-purchased 2x $50 vouchers ($100 in total), and your final bill at the restaurant is $89, you may choose to fully utilise both vouchers, or use one $50 voucher, and pay the remaining $39 with cash or credit card at the restaurant. The remaining $50 voucher can be used for your subsequent visit to the restaurant. However, If you choose to use both vouchers, any unused balance will not be refunded.
You may wish to purchase another voucher, or top up the remaining using cash or credit card. However, do note that some restaurants may require a printed copy of the voucher and do not accept a digital copy of the voucher.
Yes, for most of our participating voucher restaurants, you will need to make a reservation with Chope. Please refer to the Terms & Conditions to check if reservation is required.
If a reservation is required and you are unable to find any slots available for the particular date and time you are looking for, you may also contact the restaurant directly to make a reservation. Please let the restaurant know that you will be using vouchers for that dining session.
Unfortunately you will not be able to use the voucher at a different outlet as the voucher is tagged to the specific outlet. Please select the respective outlet you will be visiting prior to purchase.
Kindly note that voucher inventories are refreshed daily, and in the case where your desired time slot is sold out for the day, you can still purchase the same voucher on another day.
Yes! The date indicated on your vouchers from Deals is the last date of validity.
Vouchers from Deals are valid for 90 days from the date of issuance unless otherwise stated. Please check the expiry date on the voucher before purchase.
Unfortunately, we will not be able to extend the expiry date and/or refund the voucher. We strongly advise all diners to use the voucher before the date of expiry. The expiry date can be found in the email with your vouchers from Deals and in the Chope app under My Vouchers.
After clicking ‘Checkout’ at your Shopping Cart, you will be redirected to complete the transaction. At that page, you will be able to see the field to enter your Gift Card or Discount Code.
Unfortunately, we will not be able to retroactively enter the discount code once your purchase is completed. You may wish to utilise your discount code in your next purchase instead.
All vouchers from Deals sold are strictly non-refundable. In a situation whereby you are wrongfully charged, please reach out to us at support@chope.com.hk.
We strongly encourage our diners to redeem their vouchers through our Chope app. However, do note that some restaurants may require a printed copy and do not accept a digital copy of the voucher. Please check the voucher's Terms of Use to identify these restaurants.
A $30 voucher is to be redeemed at the restaurant to offset the total bill and a $30 discount code is to be applied when purchasing vouchers from Deals.
IN-APP VOUCHERS
Kindly ensure that you have used the same email address tied to your Chope account when purchasing vouchers. If your email has not been verified, you will be prompted to do so upon accessing 'My Vouchers' under the Profile tab. Upon verification, your current and past purchases will automatically reflect on the app.
The amount that is displayed on the voucher is the actual cash value of the voucher. The amount that you have paid can be confirmed by checking the charge on your bank statement.
CHOPE RESERVATION PROMOTIONS - GENERAL
We update our Chope exclusives on a monthly basis. You may view the ongoing exclusive promotions via this link.
On the website, apply your promo code in the field ‘Use a promotion code’. A one-liner stating, ‘You will earn xxx Chope-Dollars with this reservation!’ will appear upon successful application.
Similarly on the Chope app, apply your promo code in the field ‘Have a promo code?’. A one-liner stating, ‘You will earn xxx Chope-Dollars with this reservation!’ will appear upon successful application.
Unfortunately, promo codes cannot be applied retrospectively after a reservation has been booked and confirmed. You may wish to cancel your reservation and make a new reservation using the promo code.
There are a few possible reasons for this. Kindly run through our checklist.
Is the promo code still valid?
Has the promo code been fully redeemed?
Is the promo code only valid for certain days or periods throughout the day?
Is the promo code only valid for specific restaurants?
Is the promo code only valid for reservations made on the Chope App or Chope website (www.chope.co)?
Should you still face issues after running through our checklist, please drop us an email at support@chope.com.hk.
Unfortunately, we will not be able to extend the promo code. Please visit the Chope website or the Chope app for other ongoing promotions.
CHOPE REWARDS - TIERS
All reservations made till 28 December 2019 will be accounted for, with your new membership tier and earn rate reflected on 1 January 2020.
If you’ve made reservations on 29, 30 and 31 December, and are short of a few reservations to climb up a tier, your new membership tier and earn rate will not be reflected on 1 January 2020.
Your new membership tier and earn rate will only be updated on 1, 2 or 3 January 2010 depending on when you make your reservations, following the 72-hour window for reservations to be successfully recorded as fulfilled.
If you’ve made reservations on 1, 2 or 3 January 2020 before your new membership tier and earn rate is reflected, you will be earning Chope-Dollars based on your old membership tier.
There are 5 tiers - Member, Bronze, Silver, Gold, and Platinum. Your tier in the current year will depend on the number of reservations* fulfilled in the previous year. The more reservations you fulfil, the higher your tier, and the more Chope-Dollars you can earn (which means the more rewards you can redeem, at a faster rate).
Find out more about the membership tiers in your city here.
*Reservations must be made via the Chope app or www.chope.co
Your tier will depend on the number of reservations* you made in 2018.
*Reservations must be made via the Chope app or www.chope.co
You will move up to the next tier immediately after fulfilling X number of reservations* needed to level up.
(e.g. If you are at Bronze tier and you need 13 reservations to move up to Silver tier, you will change tiers after fulfilling your 13th reservation.)
*Reservations must be made via the Chope app or www.chope.co
You will move down tiers if, at the end of the calendar year, you have not managed to fulfil X number of reservations* needed to maintain your current tier.
The tier you will end up with depends on the number of reservations you made within that calendar year. (e.g. If you made and fulfilled 9 reservations in 2020, you will be in Bronze tier for 2021, if you made and fulfilled 30 reservations in 2020, you will be in Gold tier for 2021).
*Reservations must be made via the Chope app or www.chope.co
The counter for reservations fulfilled will start from zero at the beginning of each calendar year. The tier that you will begin with depends on the number of reservations* fulfilled in the previous year.
To view your progress or check the number of reservations needed to maintain your current tier in the next year, head to your ‘Profile’ tab in the app.
*Reservations must be made via the Chope app or www.chope.co
If you registered for a Chope account in Singapore, Hong Kong, Jakarta, Bali, Bangkok, or Phuket, your reservations in any of these cities will count towards your membership status.
If you registered for a Chope account in Shanghai and Beijing, only your reservations in these cities will count towards your membership status.
CHOPE-DOLLARS TRACKING
1. Launch the Chope app and click on the ‘Profile’ tab.
2. Click on ‘Chope-Dollars Balance’ to review the amount of C$ you have and when they expire. You can also see the tier that you are in and the rewards you can access in the same page.
3. On the C$ page, scroll down to view your reward options. Redeem your rewards directly through the
Chope app.
Yes, we can only display your information once you have registered for a Chope account.
CHOPE-DOLLARS EXPIRATION
Yes. Chope-Dollars expire according to the dates they're earned. You may refer to the timeline below for a full breakdown of the Chope-Dollars expiration logic. Otherwise, you may view a summary table of your Chope-Dollars and their corresponding expiry dates here.
Unfortunately, no. The expiration date of Chope-Dollars will not be extended for anyone, under any circumstances.
REWARDS
All users will earn a base amount of 100 Chope-Dollars per reservation when they first start booking with Chope. As you go up the tiers, the multiplier will kick in to give you more Chope-Dollars for each reservation*. The higher your tier, the higher your multiplier.
For example, if your tier jumps from Silver to Gold and your multiplier increases from 1.25 to 1.5x, every reservation you make as a Gold user will give you 150 C$ (1.5 x 100 C$) compared to 125 C$ as a Silver user.
*Reservations must be made via the Chope app or www.chope.co
No, it does not. The multiplier only applies to the base amount of Chope-Dollars earned per reservation (100 C$) and not any other Chope-Dollar promotions or specials.
If a person with the 1.5x multiplier makes a booking and applies a promo code that gives them additional 200 Chope-Dollars, then the total Chope-Dollars earned for that reservation would be:
[1.5 x 100 C$] + 200 C$ = 350 C$
Your membership tier, requirements, and multiplier are tied to the city you registered in. If you registered in Chope Singapore, Hong Kong, Bangkok, Bali, Jakarta, or Phuket, your status and multiplier will not change for reservations made in those cities.
No, you can only earn Chope-Dollars by booking through the Chope app or website and the relevant multiplier will apply.
Yes, the Chope-Dollars multiplier will follow the tier, as shown in the TIERS section.
Yes, Chope reservations made in our cities (Singapore, Hong Kong, Bali, Jakarta, Phuket, Bangkok, and Shanghai) will give you Chope-Dollars, regardless of where you’re based. For instance, a Singapore-based user can book for a Bali restaurant on Chope and receive Chope-Dollars for that reservation.
However, to access the Chope-Dollars earned from reservations in Shanghai, please email support@chope.com.hk to request for assistance.
The multiplier will be based on the date you create the reservation and not the dining date, therefore, it will follow the tier multiplier prior to the change.
Your membership tier, requirements, and multiplier are tied to the city you registered in. If you registered in Chope Singapore, Hong Kong, Bangkok, Bali, Jakarta, or Phuket, your multiplier will still work for the reservations made in those cities.
Chope-Dollars can be used to redeem rewards from Chope Singapore, Chope Hong Kong, Chope Jakarta, Chope Bali, and Chope Bangkok. Please note that Chope Phuket does not have any redeemable rewards.
Redemption is easy! Simply:
Under the Profile tab, select “Chope-Dollars Balance” and scroll down to view all rewards. Tap to redeem your preferred reward.
Your restaurant dining vouchers/Discount Code will be emailed to you instantly.
For Krisflyer redemption, KrisFlyer miles will be credited to the diner's KrisFlyer account within 15 working days.
For more information about Chope Shanghai rewards and redemptions, please email
support@chope.com.hk for assistance.
To view your options, please go to your Chope app profile page.
No, you will need to sign up to access and redeem your Chope-Dollars.
Yes, you can redeem rewards from all Chope cities except Shanghai and Phuket if you have a Chope account from Singapore, Hong Kong, Bali, Jakarta, or Bangkok. If you have a Chope Shanghai account, you can only redeem rewards from Shanghai.
Find out more about Chope Shanghai accounts
here. Do remember to read the T&Cs of the reward to ensure you will be using it correctly and in the applicable city.
All redemptions are final and there will be no refund of Chope-Dollars.
Unfortunately, Chope-Dollars earned for Chope Shanghai reservations will be stored separately from Chope-Dollars earned for bookings from any other Chope city.
Users who register for an account through any city except for Shanghai, with the same email used to make the bookings will generally be able to access their Chope-Dollars earned in the cities other than Shanghai.
To access and use the Chope-Dollars accumulated from Chope Shanghai reservations, please email support@chope.com.hk for assistance.
GENERAL ENQUIRIES & FEEDBACK
Chope is on a mission to connect restaurants and diners through discovery, reservations, and deals. The Chope app and website feature various guides and over 4,000 restaurants to help users discover places to eat, book instantly, and enjoy savings through specials and dining vouchers.
Founded in 2011 and currently in eight cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Beijing, Bali, and Jakarta), Chope has seated over 35 million diners and works with top partners like The Lo & Behold Group, JUMBO Group, Soho Hospitality, Lost Heaven, and The Union Group. Visit www.chope.co and download the app for more information.
Convenience
Make online reservations 24/7, no more waiting for someone to pick up the phone!
Receive instant email confirmation of your booking
Discovery
Lovingly curated restaurant reviews along with personally recommended dishes you should not miss!
Exclusive promotions, perks, restaurant updates, special menus and events
Rewarding
Every time you book through Chope's app or our site you have the chance to earn Chope-Dollars, which can be exchanged for dining vouchers
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